Refund and Returns Policy

At 5th Avenue Yachts, we are dedicated to providing you with high-quality marine equipment. If you are not completely satisfied with your purchase, we are here to help. This policy outlines the conditions for returns and refunds for products purchased from our website.

1. General Return Policy

• Return Window: You have 30 days from the date of delivery to request a return or exchange for most items.

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Proof of Purchase: A receipt or proof of purchase (order number) is required to complete your return.

2. Initiating a Return or Exchange

To start a return, please contact our customer support team:

• Email: support@5thavenueyachts.com

• Required Details: Include your order number, the item(s) you wish to return, and the reason for the return.

We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Non-Returnable Items

Due to the nature of certain products, the following items cannot be returned:

• Gift cards.

• Items marked as Final Sale or Non-Returnable on the product page.

• Products that have been used, installed, or show signs of wear and tear, unless the return is due to a defect upon arrival.

• Custom or special-order items.

4. Shipping Costs for Returns

• Defective/Damaged Items: If the return is a result of our error (e.g., you received a defective or damaged item, or the wrong product), 5th Avenue Yachts will cover the cost of return shipping.

• Customer Preference: If the return is due to a change of mind or buyer’s error (e.g., ordering the wrong size), the customer will be responsible for the cost of return shipping.

5. International Returns (Worldwide Shipping)

• Customs Documentation: For all international returns, you must clearly mark the package as “Returned Goods” on all customs and shipping documentation. Failure to do so may result in customs charges being applied, which will be deducted from your refund amount.

• Currency: All refunds will be processed in US Dollars (USD). We are not responsible for any fluctuations in currency exchange rates that may affect the refund amount credited to your account.

6. Refunds Process

Inspection: Once your return is received and inspected at our facility (2305 Historic Decatur Rd, San Diego, CA 92106, United States), we will send you an email notification of the approval or rejection of your refund.

Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Timing: Please allow 7–10 business days for the refund to officially post to your bank or credit card account, as processing times vary by financial institution.

7. Damaged or Defective Items (Upon Arrival)

If any item arrives damaged or is found to be defective upon opening, you must:

• Report Immediately: Contact us via email at support@5thavenueyachts.com within 7 days of delivery.

• Provide Evidence: Include your order number and clear photographs of the damage/defect and the original packaging.

We will arrange for a replacement or a full refund, including return shipping costs.

8. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

Email: support@5thavenueyachts.com Website: https://5thavenueyachts.com