FAQs

Welcome to the FAQ section for 5th Avenue Yachts! We’ve gathered the most common questions about our marine equipment, ordering process, and worldwide shipping. If you don’t find the answer you need, please feel free to reach out to our support team!

About 5th Avenue Yachts

Q: What kind of products does 5th Avenue Yachts sell? A: We specialize in high-quality, reliable yacht and marine equipment, focusing primarily on essential safety gear, ropes, and specialized accessories for confident navigation and securing your vessel.

Q: Where is 5th Avenue Yachts based? A: Our primary operations are located in the United States. Our physical address is: 2305 Historic Decatur Rd, San Diego, CA 92106, United States.

Q: Where can I view your full product catalog? A: You can browse our entire range of marine equipment and place orders directly on our official website: https://5thavenueyachts.com.

Ordering and Payment

Q: What currency are your prices in? A: All prices displayed on the 5th Avenue Yachts website are in US Dollars (USD).

Q: How can I pay for my order? A: We accept all major credit cards and other secure online payment methods as displayed during the checkout process.

Q: Can I modify or cancel my order after it has been placed? A: Order modifications or cancellations are possible only if the order has not yet been processed for shipping. Please contact us immediately at support@5thavenueyachts.com if you need to make a change.

Shipping and Delivery

Q: Do you ship internationally? A: Yes! We offer worldwide shipping for all our products. We partner with major international carriers to deliver our equipment globally.

Q: How much does shipping cost? A: Shipping costs are calculated at checkout based on the weight and dimensions of your items, the selected shipping method, and your final destination.

Q: How long will it take to receive my order? A: Orders are typically processed and shipped within 1–3 business days. Delivery times vary widely based on the destination and shipping method chosen. Estimates will be provided at checkout.

Q: Am I responsible for customs duties and taxes? A: Yes. For all international orders, the customer is responsible for any applicable customs duties, import taxes, VAT, or brokerage fees charged by their country’s government upon arrival. These fees are not included in the purchase price or shipping cost.

Returns and Support

Q: What is your return policy? A: We accept returns for unused items in their original packaging within 30 days of delivery. Please refer to our detailed Refund and Returns Policy on our website for full eligibility details and instructions.

Q: What should I do if my product arrives damaged or defective? A: Please contact us immediately—within 7 days of delivery—at support@5thavenueyachts.com. Provide your order number and clear photos of the damage, and we will arrange for a replacement or a full refund.

Q: What is the best way to contact customer support? A: For the fastest response to questions about products, orders, or policies, please email our dedicated support team:

Email: support@5thavenueyachts.com